Privacy Policy – FallGuard

Last updated: 1 April 2026

FallGuard Australia ("FallGuard", "we", "us", "our") operates the website fallguard.com.au and provides products and services designed to support fall safety and monitoring (the "Services").

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our website or Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Contact Information

• Full name
• Phone number
• Email address
• Billing and shipping address

Financial & Transaction Information

• Payment details (processed securely by third-party providers)
• Transaction history and order details

Account Information

• Login credentials
• Preferences and settings

Transaction & Behavioural Data

• Products viewed, added to cart, or purchased
• Returns, exchanges, cancellations

Communications

• Emails, phone calls, and messages sent via forms or support channels

Technical & Usage Data

• IP address
• Device and browser type
• Website usage data
• Cookies and tracking technologies

2. How We Collect Your Information

• Directly from you when you place orders, create an account, or contact us
• Automatically through cookies and analytics
• From third parties such as Shopify, payment processors, and shipping providers

3. How We Use Your Information

• Process and fulfil orders
• Provide customer support
• Manage accounts
• Improve website performance
• Send order updates and marketing communications (if opted in)
• Detect fraud and comply with legal obligations

4. Disclosure of Personal Information

• Shopify (store platform)
• Payment providers
• Shipping companies
• IT and marketing providers
• Legal authorities where required

We do not sell your personal information.

5. Overseas Disclosure

Your personal information may be stored or processed outside Australia. We take reasonable steps to ensure overseas recipients comply with Australian privacy standards.

6. Cookies

We use cookies to improve functionality, analyse traffic, and personalise your experience. You can manage cookies through your browser settings.

7. Data Security

We take reasonable steps to protect your personal information, but no system is completely secure.

8. Data Retention

We retain personal information only as long as necessary for business and legal purposes.

9. Your Rights

• Access your data
• Request corrections
• Opt out of marketing

10. Marketing

You can unsubscribe from marketing emails at any time.

11. Children

We do not knowingly collect data from individuals under 18.

12. Complaints

You may contact us or lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

13. Changes

We may update this policy from time to time.

14. Contact

FallGuard
Phone: (08) 9979 9299
Email: info@fallguard.com.au